Shipping Policy

Thank you for visiting and shopping at Ortekor. The following terms and conditions constitute our Shipping Policy.

Order Processing Time

All orders are processed within 1–2 business days. Orders are not shipped or delivered on weekends or holidays.

If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional time for delivery during busy periods. If there will be a significant delay in shipping your order, we will contact you via email.

Shipping Rates & Delivery Estimates

We offer free shipping on all orders.

Estimated delivery times may vary depending on your location.

 

Delivery times are estimates and may vary due to customs processing, carrier delays, or other unforeseen circumstances.

Shipment Confirmation & Order Tracking

Once your order has been shipped, you will receive a Shipment Confirmation email containing your tracking number.

Tracking numbers typically become active within 24 hours.

Customs, Duties and Taxes

Ortekor is not responsible for customs duties or taxes applied to your order. Any fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer.

Damaged or Lost Packages

Ortekor is not liable for products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier to file a claim.

Please keep all packaging materials and damaged goods before filing a claim.

Incorrect Shipping Address

Please ensure that your shipping address is correct at checkout. Ortekor is not responsible for packages delivered to an incorrect address provided by the customer.

Contact Us

If you have any questions regarding shipping, please contact our support team:

Email: support@ortekor.com